Improve customer retention, win more customers and build better products. Purpose-built AI agents will analyse your customer feedback from support tickets, survey responses and customer conversations, providing product teams powerful insights to drive better product roadmaps.
Floop looks for common themes and patterns to help bring you actionable insights for maximum impact on driving up customer satisfaction, reducing tickets and driving down churn.
Floop will track content, sentiment and topics over time to bring you a continuous flow of emerging topics, trends, opportunities and things to watch out for.
Tag & track features and releases and Floop will detect any changes in case volume, sentiment or mentions so you can track, measure and report on the direct impact of the release.
Connect your account with the likes of Salesforce Service Desk, Zendesk, Zoho Desk and others to have your support tickets automatically and continually analysed.
Floop lets your whole product team associate features or categories to themselves, so your whole product team has the actionable insights they need for their own roadmap.
Floop stores a database of common problems and ways they’ve been solved before, learning from every customer to help you build better products.
Plug and play to connect your ticketing system for continuous analysis or upload an export of your support tickets.
Spend ~3 minutes to describe your product and business along with the key areas of your product you'd like to track with deeper insights.
Floop AI agents and expert team will continually send you deep insights based on your actual customer feedback.
We believe your most unhappy customers are your greatest source of learning. This is why we help product teams build better products through strong customer feedback loops. Floop will harness the data across support tickets and customer conversations to bring actionable insights that drive better product roadmaps.